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Warranty

Thank you for choosing Aquafur for your gear needs. We stand by the excellence of our products and are committed to ensuring your satisfaction. Our warranty policy is designed to provide you with peace of mind, so you can enjoy your Aquafur gear worry-free. Learn more about our warranty below:

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Warranty Policy Overview:

At Aquafur, we warrant that all new products are free from manufacturer and material errors or defects. We understand that unforeseen issues may arise, and we're here to assist you in such situations.

Return for Warranty Assessment:

If, for any reason, the original owner is not satisfied with their purchase, we offer a one-year warranty period from the purchase date. During this one-year period, you can return the item for a warranty eligibility assessment.

Warranty Eligibility Assessment Process:

To initiate the warranty assessment process, please follow these steps:

  1. Contact our Customer Support team via [contact information] to request a Warranty Assessment Form.

  2. Fill out the Warranty Assessment Form, providing as much detail as possible about the issue you're experiencing.

  3. Return the completed form along with the product to the address provided in the form.

  4. Our dedicated team will assess the item and determine if the issue falls within our warranty coverage. We aim to complete this process within a reasonable timeframe.

Warranty Exclusions:

To ensure clarity and transparency in our warranty policy, we want to inform our valued customers that the warranty does not cover damages or malfunctions caused by factors such as wear and tear (including fading colors or logos, markings due to regular use, cuts, tears, abrasions, burns), misuse, excessive use, abuse, neglect (of maintenance, care, or storage), accidental damage, alterations, modifications, negligence (in care, handling, or maintenance), or issues arising from a poor or incorrect fit, as fit is influenced by individual body proportions and preferences. While we are committed to delivering high-quality products, these exclusions help us maintain fairness in our warranty policy. Should you have any questions or require clarification about our warranty coverage, please do not hesitate to reach out to our Customer Support team.

Warranty Outcomes:

  1. If the issue is determined to be covered by our warranty policy, we will offer one of the following options, depending on product availability:

    • Repair of the item.

    • Replacement with a new or refurbished product of equal or similar value.

    • A refund in accordance with our warranty policy.

  2. If the issue is not covered by the warranty, we will contact you to discuss alternative options for addressing the problem, including repair services if available.

 

Important Notes:

  • The warranty applies only to the original owner and is non-transferable.

  • This warranty does not cover damages resulting from misuse, abuse, accident, negligence, improper maintenance, or normal wear and tear.

  • Any warranty claims must be made within one year of the original purchase date.

 

At Aquafur, we are committed to providing you with high-quality products and exceptional customer support. If you have any questions or need assistance with your warranty claim, please don't hesitate to reach out to our Customer Support team. We're here to ensure your satisfaction and to help you play more and worry less with our Aquafur products.

Thank you for choosing Aquafur, where quality and customer satisfaction are our top priorities.

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