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Returns

We appreciate your trust in Aquafur and are committed to ensuring your satisfaction with our products. To facilitate a hassle-free return process,

Please review the following policy and instructions below:

Aquafur Drysuit

Return Eligibility:

  • To qualify for a complete refund or exchange, please return any unused and unworn product(s) within 30 days from the date of your order.

  • All returned products must be in their original packaging and include all original tags.

  • Please note that initial shipping costs are not eligible for refunds.

 

Important Note:

  • Used items are not eligible for return.

 

Steps for Returns or Exchanges:

  1. Fill out the Return Form Below

    • Take a minute to fill out the form below for easy processing of your gear. We are happy to help answer any questions with the contact info below. Please assure the item is unused and in new condition before starting this process. Otherwise, we cannot except your return.

  2. Ship the Product Back:

    • Please ensure that you include the following items when returning your product:

      • The product in its original packaging, with all original tags unused and no damages.

      • A clear note with your name, mailing address, phone number, and email address for proper identification.

  3. Processing Time:

    • Refunds may take up to 3 weeks to be processed.

  4. Exchanges:

    • If you're requesting an exchange, please visit our exchange page

  5. Questions?

At Aquafur, your satisfaction is of utmost importance to us, and we strive to make the return process as smooth as possible. If you have any questions or require further assistance, please don't hesitate to reach out to our Aquafur Team. Thank you for choosing Aquafur, and we look forward to serving you.

Return Form

We want to make sure your Aquafur gear is a great addition to your paddling experience. Please take a moment to fill out this form for easier processing of your potential return!

Are you the original owner?
Has this item been used in the field?

Thanks for submitting!

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