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Exchanges

We appreciate your trust in Aquafur and are committed to ensuring your satisfaction with our products. To facilitate a hassle-free exchange process,

Please review the following policy and instructions below:

Aquafur at Redfish

Exchange Eligibility:

  • To qualify for a complete exchange, please return any unused and unworn product(s) within 30 days from the date of your order.

  • All returned products must be in their original packaging and include all original tags.

  • Fill out the form below with your previous order information to help our team process the refund accurately and efficiently.

 

Important Note:

  • Used items are not eligible for return.

  • Initial shipping costs are not eligible for refunds.

 

Steps for Exchanges:

STEP 1:
Fill out the Exchange Form Below
  • Take a minute to fill out the form below for easy processing of your gear. We are happy to help answer any questions with the contact info below. Please assure the item is unused and in new condition before starting this process. Otherwise, we cannot except your exchange.

 
STEP 2:
Ship the Product Back:
  • Please ensure that you include the following items when returning your product:

    • The product in its original packaging, with all original tags unused and no damages.

    • A clear note with your name, mailing address, phone number, and email address for proper identification.

STEP 3:
Processing Time:
  • Please allow us to process your return and exchange of your product.

    • Processing time can take up to two or three weeks. We try our best to stay on top of any customer inquiries. Feel free to reach out with any concerns as we are happy to give continual updages. 

Key Points:
Processing Time:
  • Refunds may take up to 3 weeks before shipping has arrived and time is allowed for our team to process the exchange. 

Contact the Aquafur Team!

At Aquafur, your satisfaction is of utmost importance to us, and we strive to make this exchange process as smooth as possible. If you have any questions or require further assistance, please don't hesitate to reach out to our Aquafur Team. Thank you for choosing Aquafur, and we look forward to seeing you on the water.

Aquafur ExchaNge Form

We want to make sure your Aquafur gear is a great addition to your paddling experience. Please take a moment to fill out this form for easier processing of your potential exchange!

Has your current item been used in the field?
Is your gear damaged/needs repair in any way?
What type of gear are you looking to exchange for?
What size are you looking to exchange for?
What color are you looking to exchange for?

Thanks for submitting!

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